Ekerette Akan

Directed comprehensive company operations, overseeing strategic planning, financial management, and team performance to drive productivity and achieve business objectives.

• Managed daily operations for a growing enterprise, implementing strategic plans that enhanced overall business efficiency by 20%.
• Supervised and mentored a team of 5+ personnel, optimizing workflow and delegating responsibilities to boost team productivity by 15%.
• Oversaw budget management and resource allocation, effectively reducing operational costs while ensuring optimal utilization of assets.
• Ensured consistent achievement of service commitments and operational targets, maintaining high standards of quality and customer satisfaction.

Provided comprehensive customer support and managed account operations, ensuring high levels of client satisfaction and efficient service delivery.

• Resolved an average of 50+ diverse customer inquiries daily, ensuring timely and accurate information delivery and issue resolution.
• Processed a high volume of customer requests and transactions, contributing to a 95% satisfaction rate through efficient service.
• Facilitated the seamless onboarding and account opening for new customers, contributing to the expansion of the bank's client base.

Managed extensive customer interactions and account services, consistently delivering high-quality support and contributing to client retention for a leading financial institution.

• Addressed all customer inquiries and resolved complex service requests, upholding high standards of customer satisfaction over a four-year tenure.
• Processed numerous customer transactions and managed account openings, contributing to efficient branch operations and client growth.
• Maintained comprehensive knowledge of banking products and services to provide accurate information and effective solutions to clients.

Contributed to engineering and technical service operations, providing critical support in documentation, bid evaluation, and technical design.

• Managed comprehensive documentation for office meetings and critical technical documents, ensuring accurate record-keeping and information accessibility.
• Assisted in the evaluation of technical bids, contributing to informed decision-making processes for engineering projects.
• Conducted detailed analysis of bills of engineering measurements, supporting precise project planning and resource estimation.
• Utilized AutoCAD for technical design tasks, producing accurate drawings for various engineering applications and project visualizations.

Gained practical experience in engineering and technical processes, supporting bid evaluations, site calculations, and technical documentation.

• Participated in the evaluation of project bids, gaining foundational understanding of procurement and project assessment processes.
• Performed precise calculations on surveyed sites for development projects, ensuring accuracy in spatial data analysis.
• Maintained accurate documentation of technical meetings, facilitating clear communication and progress tracking within the department.
• Generated detailed site maps and technical drawings using AutoCAD, enhancing project visualization and planning.

Engaged in foundational surveying activities, including site surveys and interpretation of survey plans, to support urban development initiatives.

• Participated in comprehensive site surveys, collecting essential geospatial data for urban planning and development projects.
• Interpreted complex survey plans and technical drawings, aiding in the accurate understanding and implementation of project specifications.

Awarded for exceptional academic performance during the 2008/2009 Academic Session.

Recognized as the top student in the Surveying and Geoinformatics Department at the HND level during the 2008/2009 Academic Session.